Terms and Conditions

 

Please read the following terms of use very carefully as your use of service is subject to your acceptance of and compliance with the following “Terms of Use".

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. And "we", "us" and "our" shall mean StudentZone.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

ELIGIBILITY:

You represent and warrant that you are above 18 years of age, competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.

 

Modification of Terms and Conditions of Service:

StudentZone may at any time modify the Terms and Conditions ("Terms") of the Service without any prior notification to you. You can access the latest version of the Terms at any given time. You should regularly review the Terms. In the event the modified Terms are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you agree to accept and abide by the modified Terms.

User Account, Password, and Security:

Users upon completing the Website's registration process are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under their password or account. User agree to (a) immediately notify StudentZone of any unauthorized use of their password or account or any other breach of security, and (b) ensure that they exit from their account at the end of each session. StudentZone will not be liable for any loss or damage arising from user’s failure to comply with this.

Services Offered:

StudentZone is a Marketplace associated with renowned Vendors, Publishers, Manufacturers of stationery, uniform, uniform accessories, brand owners, retailers, distributors of everything educational. This marketplace is aimed at providing end to end solution to the student community as well as educational institutions across the country to facilitate Internet-based ordering service through this Web Site. The service enables users to purchase school text book sets with other accessories like stationery etc., as prescribed by such institutions to the respective vendors. Upon confirmation of an order, StudentZone shall ensure timely delivery of the sets/products to you.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of StudentZone Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Card details:

You agree, understand and confirm that the debit/credit card details provided by you for availing of services on www.studentzone.in will be correct and accurate and you shall not use the debit/credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid debit/credit card details to StudentZone. Further the said information will not be utilized and shared by StudentZone with any of the third parties unless required by law, regulation or court order. In a credit/debit card transaction, you must use your own credit/debit card. StudentZone will not be liable for any credit/debit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

Channel Subscription:

By providing your data, you agree to be communicated by us via email and sms to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically and as and when required.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only for online ordering. You also agree and undertake that when using a Service, you will not:

  • violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
  • violate any applicable laws or regulations for the time being in force in or outside India; and
  • violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

Indemnification:

You agree to indemnify, defend and hold harmless StudentZone from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by StudentZone that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Pricing:

Prices for products are printed on almost all the products. All prices are in Indian rupees. Prices, products and Services may change at the discretion of various publishers / manufacturers.

While www.studentzone.in strives to provide accurate product and pricing information, pricing or typographical errors may occur. studentzone.in cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, StudentZone shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched/delivered. In the event that an item is wrongly priced, StudentZone may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched/delivered, your order will not be deemed accepted and StudentZone will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration and/or cancel the order and notify you of such cancellation. In the event that StudentZone accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to StudentZone dispatch/deliver the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. We strive to provide you with the best prices possible on studentzone.in. Prices and availability are subject to change without notice.

Cancellation by StudentZone:


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Cancellations by the Customer

Taxes:

Value Added Tax (VAT)/ GST and any cess is an indirect tax which is consumption based and is levied by the state / central government to be borne / paid by the ultimate consumer / shopper.

Delivery:

Due to change in syllabus or for any other exigencies, certain books might remain out of print at the time of delivery. Same can happen with other products as well for various reasons. While we try to ensure timely and complete deliveries, however; in case something remains pending, the same shall be supplied as soon as the same is made available to us by the publisher / manufacturer.

We will not be able to compensate for any mental agony caused due to delay in delivery of any such products.

Post Delivery:

Returns and Cancellations conditions:

StudentZone will accept Return only if the following conditions are met.

  • In case the item you have received is ‘Damaged’ ‘Defective’ or Not as Described in delivery note / invoice.
  • Return should be initiated within 3 days of order delivery.
  • The price tags, labels on the product should be intact.
  • The product should be unused without binding and in an undamaged condition. No name should be written on the same.
  • An intimation needs to be given immediately on our mail id……….describing the nature of defect and description of the product.

You agree that StudentZone shall neither be liable nor responsible for any actions or inactions of the makers, any breach of conditions, representations or warranties by the manufacturer of the products.

Users shall perform their obligations in respect of the transaction concluded on this Site and further expressly disclaims any warranties or representations express or implied in respect of quality, safety, merchantability, fitness for a particular purpose, or legality of the products listed and transacted on studentzone.in. StudentZone will not be responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered, returned undelivered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply/till stocks last. StudentZone accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Cancellations:

StudentZone will not accept the Cancellation request once the ordered material has been shipped/delivered. Once a cancellation request is made, it will take StudentZone a maximum of two weeks to cancel the order and initiate a refund.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, StudentZone reserves the right to cancel all past, pending and future orders without any liability. StudentZone also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account.

The customer may be considered fraudulent if any of the following scenarios are met:

  • Customer doesn't reply to the payment verification mail sent by StudentZone.
  • Customer fails to produce adequate documents during the payment details verification
  • Misuse of another customer's phone/email
  • Customer uses invalid email and phone no.
  • Customer returns the wrong product
  • Customer refuses to pay for an order

Cancellation of Bulk Orders

StudentZone may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by StudentZone:

Products ordered are not for self-consumption but for commercial resale

  • Multiple orders placed for same product at the same address, depending on the product category
  • Bulk quantity of the same product ordered
  • Invalid address given in order details
  • Any malpractice used to place the order

 

 

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care

The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained

1. An Email will be sent seeking/providing following information:

  • Short description of the case (A few questions will be asked to help us understand the scenario)
  • The snapshots of the packet and other box (If any) (Try to cover the sides which look tampered/damaged as per the customer)
  • The refund for prepaid orders will be done after investigation which usually requires 8-10 business days. The process will include investigation with the concerned departments

2. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

  • Customer fails to provide adequate information about the case
  • Customer fails to provide snapshots of the packet and box (if any)
  • If an opened delivery was received, pilferage claims must be made the same day
  • Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
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