Why have I not received my product yet?
How do I track the status of my order(s)?
What is the difference between shipping and delivery?
Do I have to pay any shipping or delivery charges?
What should I do if I find my package opened or tampered with upon delivery?
Which courier company do you use for delivery?
I want to ship something abroad. Can I do that?
When will I get my refund?
Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).
Debit Card/Credit Card/Net Banking
7-10 working days from the refund initiation date
How do I return or replace a product?
How do I cancel my order?
What do I do if I receive wrong product?
What do I do if I receive a faulty product
What are the Terms and Conditions for return/replacement?
I am not satisfied with the quality of product I received. What should I do?
I bought an item and it does not fit my size. Can I change it?
What do I do if the product received is physically damaged?
How long will it take to cancel my order?
What if I choose to have replacement and the product is sold out on Studentzone?
What do I do if product received is different from the description on Studentzone?
Is there any item not eligible for return/replacement?
I paid cash on delivery, how would I get the refund?
What about my refund after cancellation?
How will I get a refund for the product I cancelled or returned?
What are the details you require to process NEFT refund?
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
Do your products come with guarantee/warranty details?
I haven't received any SMS/e-mail confirmation about the order I just placed on Studentzone. What should I do?
I have added a few products to my cart but I won't be buying them now. Can you save my list?
Can I buy more than one product in one go?
I am interested in a product that is sold out. How can I buy it?
I don't know how to buy online. What should I do?
How do I know my purchase is complete?
I did not get an invoice with my product bought from Studentzone. What should I do?
What is Store Credit?
Can I use Store Credit to purchase any product or deal on Studentzone?
What is COD?
Can I pay through COD (Cash On Delivery) for every product I buy on Studentzone?
Is it safe to save card details on Studentzone?
What information does Studentzone store when I save my card?
What is the advantage of saving my card on Studentzone?
How many cards can I save on Studentzone?
Is there a pre-requisite for saving a card and using it?
What kind of cards I can save on Studentzone?
My transaction failed but the money was deducted from my account. What do I do?
How does the refund process work and what is the time limit?
Does Store Credit have an expiry date?